The fastest way to lose a user is to make them leave the product to learn how the product works. So we put the answers inside it. From any screen in Hub, press the ? key — a panel slides open with a search box across all the help for Hub and every app in the ecosystem, and an assistant that answers questions in plain language. No docs site, no support ticket, no tab-switch.
Type what you're trying to do and you get results from one place — Hub, InvoiceUp, miniterms, the modules, all of it. Click a result and it opens in a reading pane right there in the panel, so you don't lose the screen you were on. It's the difference between "go read the manual" and "here's the paragraph you needed."
If a search doesn't land it, ask the assistant a full question — "how do I send a statutory late-fee letter?" — and it writes you an answer, with little numbered citations that link straight back to the help articles it drew from. The citations are the honesty check: the answer tells you where it came from, so you can confirm it rather than take it on faith.
Documentation people have to go find is documentation people don't read. The help that works is the help that's already on the screen when you get stuck.
The assistant is on every tier, including Free. Help shouldn't be a paid feature — a user who can't figure out the product is a user who leaves, on any plan. Press ? and it's there.